> For the complete documentation index, see [llms.txt](https://theartisanshavenmarketplace.gitbook.io/marketplace-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://theartisanshavenmarketplace.gitbook.io/marketplace-user-guide/return-and-refund/how-can-i-get-my-refund-for-my-cancelled-order.md).

# Can I get a refund for my cancelled order?

Yes, you will be able to receive your refund once your cancellation request is approved. A notification will be sent through the email to inform you about the refund.

* An email notification stating that buyer refund is being processed will be send to buyer registered email address.

The Artisans Haven Marketplace will take 1-3 working days for the refund to be processed to buyer’s card

* It would take another 5-15 working days for the bank to process the said refund and reflect it in buyer’s statement

{% hint style="info" %}
Any inquiry, please contact our Marketplace official email:  <marketplace@artisanshaven.com.my>
{% endhint %}